Troubleshooting Guide

Start with this guide for solutions to common issues faced by Firezone admins and end-users.

Gateway not connecting

If you're trying to deploy a new Gateway and it's not connecting, try running some of the troubleshooting commands below to diagnose the issue.

Check that the container is running:

docker ps --filter "name=firezone-gateway"

Check the container logs:

docker logs firezone-gateway

Check the status of the service:

sudo systemctl status firezone-gateway

Check the logs:

sudo journalctl -u firezone-gateway.service

Try asking on one of our community-powered support channels:

Discussion forums: Ask questions, report bugs, and suggest features.
Public Slack group: join discussions, meet other users, and meet the contributors

Or try searching the docs: